Terms of Use
Article 1 [Purpose)
These terms and conditions are related to the “Intercall Van” service (hereinafter referred to as the “Service”) provided by the “Intercall Van Cooperative Association” (hereinafter referred to as the “Company”), and the service between the Company and the customer.
The purpose is to set forth the terms and procedures of use, rights, obligations and other necessary regulations between the company and the customer.
These Terms and Conditions apply mutatis mutandis to e-commerce transactions using PC communication, smartphones, etc., unless contrary to their nature.
Article 2 (Termination)
“Site” is a virtual site set up by the company to enable customers to trade goods and services using information and communication facilities such as computers to provide intercall van services to customers.
I mean the store.
“Customer” means a person who can use the services provided by “Intercall Van Cooperative” by providing personal information (name, contact information, address, etc.) to “Intercall Van Cooperative”.
“Post” refers to texts, photos, videos, and various files in the form of information such as codes, texts, voices, sounds, images, and videos posted by “customers” on the service while using the service.
Links, etc.
“Call van driver” refers to a person who provides the “service” provided by the “company” in terms of performance.
“Call van vehicle” refers to a vehicle that performs the “service” provided by the “company” and is a vehicle with a transportation business license.
“Travel fee” refers to the usage fee paid to the “company” or call van vehicle (call van driver) when using the “service” provided by the “company”.
Article 3 (Specification and Amendment of Terms and Conditions)
“Company” refers to the contents of these terms and conditions, business name, business address (including the address where consumer complaints can be handled), representative’s name, business registration number, contact information (telephone, electronic
Postal address, etc.) are posted on the service screen of the "site" so that "customers" can easily know. However, the contents of the terms and conditions can be viewed by the “customer” through the connection screen.
there is.
The "Company" may amend these Terms and Conditions to the extent that it does not violate the relevant laws and regulations.
When the "company" amends the terms and conditions, it specifies the date of application and the reason for the revision, and announces it on the "site" (bulletin board, etc., other methods, etc.) together with the current terms and conditions.
However, if the contents of the terms and conditions are changed unfavorably to the “customer”, it will be notified with a grace period of at least 30 days in advance.
In this case, the “company” marks the contents before and after the revision so that the “customer” can easily understand.
The "customer" has the right not to agree to the changed terms and conditions in Paragraph 3, and if he or she does not agree to the changed terms, the "customer" can stop using the service.
If the “company” does not explicitly express its intention not to agree to the revised terms and conditions within the notice period for the amendment of the terms and conditions separately notified by the “company” by the method of paragraph 3, etc.
You are deemed to have agreed to the terms and conditions.
Matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by relevant laws and commercial practices.
Article 4 (Relationship with related laws and regulations)
Matters not stipulated in these terms and conditions or individual terms and conditions are subject to the provisions of the relevant laws and general business practices.
Article 5 (Provision and Change of Service)
“Company” provides the following services.
Estimation service for call van vehicle use
Call van vehicle reservation service
Call van vehicle related information provision service
Other services determined by the “Company”
"Company" changes all or part of "Service" when there are changes in the service business environment, such as changes in the company's policy related to service provision, decrease in usage, deterioration in profitability, or
can be discontinued.
In the event of a change in the contents, method of use, and time of use of the “service” or interruption of the “service,” the contents of the “service” to be changed or discontinued, the reason and date, etc.
Before discontinuation, use via website bulletin board, etc., and other methods are notified in advance in a way that “customers” can fully recognize.
Article 6 (Service, Usage Hours and Suspension)
The use of the “service” is based on the business of the “company” or 24 hours a day, 7 days a week, unless there is a special reason, and the “company” passes through the “company” as necessary for regular inspections, etc.
Supposed days and times are excluded, and regular inspection times are subject to notice on the homepage bulletin board or other methods prior to suspension.
In addition, the "company" may set a necessary period for the smooth performance of the "service", notify in advance and suspend the service.
However, notice may be given after transit when urgent measures are unavoidably required.
"Company" may temporarily suspend the provision of "Service" in the event of maintenance, replacement, breakdown of information and communication facilities such as computers, or loss of communication.
Article 7 (Establishment of contract of use)
The use contract is concluded with the approval of the “company” when the “customer” and the “company” apply for or receive consultation on the use of the service, and when the reservation is completed.
The “company” may refuse application reservation or use approval for each of the following items, and may terminate the use contract afterwards.
If it is not a real name or someone else's name is used.
If there is false information, omission, or typo.
If you intend to use it for the purpose of pursuing fraudulent use, purpose, or profit.
If it violates other terms of use, or if it is confirmed that the application is illegal or unfair, or if the company deems it necessary based on reasonable judgment.
In relation to the use of the “service”, if the vehicle requested by the “customer” is difficult to dispatch service.
However, if the vehicle requested by the “customer” is difficult to dispatch service, it is excluded when the “customer” accepts the use of a vehicle of a different model.
In case the "company" judges that it is significantly contrary to the provisions of other relevant laws and general business practices.
Article 8 (Termination of Use Agreement)
Termination of “Customer”
“Customer” may terminate the use contract at any time by notifying “Company” of the intention to cancel.
The "company" shall immediately process the cancellation request of the "customer" pursuant to the preceding paragraph unless there are special circumstances.
However, this is not the case when the use contract is terminated due to reasons attributable to the “customer”, and the “customer” shall be liable for compensation.
Major cases of reasons attributable to “customers”
In the case of cancellation after completion of the contract of use pursuant to Article 7, Paragraph 1
In the case of canceling the dispatch vehicle on the same day.
In the case of cancellation right before departure of the dispatched vehicle.
Failure to show up at the pickup location.
In the case of canceling the dispatched vehicle on the day of the contract of use without special circumstances.
In case of cancellation unilaterally without any reason attributable to the company.
When the “Customer” cancels the contract of use, he or she must notify the “Company” within at least 3 days of the reservation date.
If the “Customer” terminates the contract, the postings and reservation-related information created by the “Customer” will not be deleted.
Termination of “Company”
The "company" may terminate the use contract in the case of the following reasons.
If the "Company" confirms that there is a reason for refusal to accept the use contract, as set forth in Article 7.
In the event that the "Customer" acts infringing on the rights, honor, or other legitimate interests of the "Company" or other customers.
In case other "customers" act in violation of these Terms and Conditions and the policies of the "Company", or if the grounds for termination specified in these Terms and Conditions occur.
The contract of use is terminated when the "company" notifies the "customer" of its intention to terminate.
In this case, the “Company” notifies the “Customer” of its intention to terminate by revealing the reason for termination through e-mail, telephone, fax, or other methods.
The “Company” may give the “Customer” an opportunity to express their opinion on the reason for termination.
Article 9 (Obligations of Customers)
"Customer" must comply with matters notified or notified by "Company", such as related laws and regulations, the "Company" policy, usage guide, etc.
You must not do anything that interferes with other “company” business.
“Customer” shall not engage in any of the following acts in relation to the use of the service.
Registration of false information when applying for use or modifying.
Registering the same request repeatedly.
Unauthorized alteration of information posted on “Company”.
Transmission or posting of information (computer programs, etc.) other than the information set by the “Company”.
Infringement of intellectual property rights such as copyrights of “Company” or third parties.
Actions that damage the reputation of the “Company” or a third party, or interfere with business.
An act of disclosing or posting advertising information, obscene or violent messages, images, voices, and other information that is against public order and morals on the “Service”.
Any act that the contents of the customer center consultation fall under abusive language, abusive language, sexual harassment, etc.
An act of using the service for fraudulent purposes, such as making a false request for use or writing a false review.
An act of posting content that interferes with our business without justifiable grounds.
“Customers” shall not engage in any of the following acts while driving a call van.
Drinking alcohol, making loud noises, or harassing public order and morals.
Throwing items out of the car carelessly.
An act of manipulating the machinery of a vehicle without the prior consent of the operator.
The act of opening or closing the door while driving.
Smoking while driving.
An act of swearing or abusive language or violence against a business operator (driver).
Any act that hinders safe driving.
Other acts that do not comply with the control for the safety of vehicle operation or maintenance of order in the vehicle.
In the case of requesting transportation specified in the Passenger Transport Business Act.
Based on the “Infectious Disease Control and Prevention Act”, the crisis alert level for Tier 1 infectious diseases is “serious”
In the case of the stage, wearing a mask was requested, but did not comply.
In case of intentional damage to the “call van vehicle (including driver)”, in this case, the customer must compensate for it.
The specific amount is as follows.
1. If the vehicle is polluted, the actual cost of car washing and business loss within 150,000 won
2. Restoration costs in case of damage to vehicle and interior property
3. In the case of taking over the police station (police box) due to a destination not being accurately informed or refusal to get off the bus after arriving at the destination, fares and business loss costs until the police station is handed over
4. If you try to pay the fare by free riding, refusal to pay the fare, escape, or other fraudulent methods (theft, lost card, counterfeit bills, etc.), the fare and basic fare will be distributed.
5. Acts deemed to be in violation of other related laws and regulations
6. Waiting fee if the airport waiting time is delayed for more than 1 hour upon departure from the airport
Article 10 (Restrictions on Use, etc.)
The "Company" may take measures to restrict the use of the Service if the "Customer" violates the obligations of this Agreement or interferes with the operation of the "Service".
In the case of restricting service use or terminating the contract in accordance with this Article, the Company will notify in accordance with Article 11 (Notification to Customers).
“Customer” may file an objection in accordance with the procedure set by “Company” regarding the restrictions on use under this Article.
At this time, if the company recognizes that the objection is justified, the "company" immediately resumes the use of the service.
If use is restricted according to this article, compensation for liability will not be compensated separately.
Article 11 (Notification to Customers)
If the “Company” notifies the “Customer”, the e-mail address or mobile phone number submitted by the “Customer” to the “Company” when applying for service or consulting
and so on.
In the case of notification to an unspecified number of “customers,” the “company” can substitute individual notifications by posting on the site for more than one week.
Article 12 (Obligations of the Company)
The "company" does not act against the laws and these terms and conditions or against public order and morals, and is committed to providing "service" continuously and stably.
We do our best for you.
The "company" strives to protect the personal information of "customers" as much as possible for the protection of personal information so that "customers" can safely use the "service".
Collection and use of personal information by “Company”
go. Required collection items: (Required) name, author, contact information, consultation details, number of passengers, type and quantity of luggage.
me. Purpose of collection and use: (required) To proceed with consultation according to service use and to contact for answers.
all. Retention and use period: (required) 6 months from the date of writing the consultation contents (posting) on the website, and destroy without delay after use.
la. Reason for retention and use: (required) To resolve disputes.
Article 13 (Payment method)
Substitute payment for “travel fare” can be made in any of the methods listed below.
Payment by various cards (prepaid card, debit card, credit card, etc.)
Various account transfers (phone banking, internet banking, mail banking, etc.)
online bank transfer
Payment by phone or mobile phone
Article 14 (Cancellation and Termination of Contract by Customer)
"Customers" who have entered into a contract with the "Company" for the use of "Service" must cancel or cancel the contract within at least 3 days from the date of receiving the confirmation of receipt.
You can.
This is not the case when the contract of use is terminated due to reasons attributable to the “customer”, and the “customer” shall be liable for compensation.
When a “customer” who has entered into a contract for the use of “service” with the “company” expresses his or her intention to the “company” by phone, e-mail or facsimile transmission, it is effective.
It happens.
In the case of termination of the use contract due to reasons attributable to the “customer”, the scope of liability of the “customer”
If you cancel after reservation until 1 day before the date of use, 10% of the usage amount (charge) will be charged as a cancellation fee.
If canceled on the day of use after reservation, 50% of the usage amount (charge) will be charged as a cancellation fee.
Cancellation fees and penalties are subject to change due to other circumstances.
Article 15 (Cancellation of Contract by Customer, Effect of Termination)
The "company" must pay the price within 3 business days from the date the "customer" replies to the expression of intention to cancel or terminate the service use contract.
It must be refunded in the same way, and if refund is not possible in the same way, it must be notified in advance.
The “Company” does not claim penalties or compensation for damages for the reason that the customer cancels or terminates the service use contract.
However, it does not affect the claim for damages for cancellation or termination of the contract by the “customer”.
Article 16 (Cancellation of Contract, Termination and Restriction of Use by Company)
"Company" may cancel, terminate, or terminate the contract without prior notice if the "customer" has performed an act specified in each paragraph of Article 10 (restriction on use, etc.).
Or, you can limit the use of the service by setting a period.
Cancellation or cancellation in Paragraph 1 takes effect when the “Company” expresses its intention to the “Customer” according to the notification method set by itself.
With respect to the cancellation, termination, and restriction of use of the “Company,” the “Customer” may file an objection in accordance with the procedure set by the “Company”.
At this time, if the "company" acknowledges that the objection is justified, the use of the service will be resumed immediately.
Article 17 (Cancellation of Contract by Company, Effect of Termination)
Article 16 (Cancellation, Termination, and Restrictions on Use of the Company) applies mutatis mutandis to the effect of cancellation or termination of the use contract due to reasons attributable to the “customer”.
However, the “Company” shall use the same method as the payment within 7 business days from the date of expression of intention to cancel or terminate the contract with respect to the “Customer”.
refund this
Article 18 (Limitation of Liability)
"Company" only provides "call van vehicle" "service" in relation to "service", not a party to Article 2, Paragraph 4, Paragraph 5, traffic accidents and other Accident, etc.
Responsibility for this is the responsibility of the parties in Article 2, Paragraphs 4 and 5.
The “Company” is not responsible for the reliability, accuracy, etc. of Article 2 Paragraphs 4 and 5.
"Company" is responsible for providing services if it is unable to provide "services" due to natural disasters or equivalent force majeure.
are exempted.
The “Company” is not responsible for any obstacles in using the “Service” due to reasons attributable to the “Customer”.
“Company” is not responsible for the service contents, reliability, and accuracy of Article 2, Paragraphs 4 and 5.
The “company” does not have any obligations or other responsibilities to monitor the service contents and quality of Article 2, Paragraph 4, Paragraph 5.
The “company” is exempted from liability in the case of transactions between “customers” or between “customers” and third parties through the service.
. "Company" and its executives and employees and agents shall not be liable for damages caused by the following unless there is intentional or gross negligence.
don't support
Damages caused by false or inaccurate customer information.
Damages caused by reasons attributable to the “customer” in the process of accessing and using the service.
In the process of preventing or preventing damages arising from illegal access to and use of the company website, etc., and illegal acts of third parties
damages incurred.
All viruses and other malicious programs that are illegally transmitted, distributed, or allowed to be transmitted or distributed by a third party using the service.
damage caused.
Article 19 (Dispute Resolution)
"Company" is a customer consultation and damage compensation processing organization in order to reflect legitimate opinions or complaints raised by "customers" and to compensate for the damages.
installed and operated.
The "company" takes priority over complaints and opinions submitted by "customers".
However, if prompt processing is difficult, the user will be immediately notified of the reason and processing schedule.
“If there is an application for damage relief between the company and the “customer,” it may be subject to mediation by a dispute mediation agency commissioned by the relevant institution.
Posts and reservation-related matters created by “customers” are retained and used for 6 months to resolve disputes, and are destroyed without delay. - 136bad5cf58d_ _cc781905-5cde-3194 -bb3b-136bad5cf58d_ _cc78190 5-5cde-3194-bb3b-136bad5cf58d_ _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde-3194-bb3b-136bad5cf58d _ _cc781905-5cde-3194-bb3b -136bad5cf58d_ _cc781905-5c de-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ _cc 781905-5cde-3194-bb3b-136bad5cf58d__cc781905-5cde-3194-bb3b- 136bad5cf58d_ _cc781905-5c de-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ _cc 781905-5cde-3194-bb3b-136bad5cf58d_ - 136bad5cf58d_ _cc781905-5cde-3194 -bb3b-136bad5cf58d_ _cc78190 5-5cde-3194-bb3b-136bad5cf58d_ _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde-3194-bb3b-136bad5cf58d _ _cc781905-5cde-3194- bb3b-136bad5cf58d_ _cc78190 5-5cde-3194-bb3b-136bad5cf58d_ _cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde-3194-bb3b-136bad5cf58d _ _cc781905-5cde-3194-bb3b -136bad5cf58d_ _cc781905-5c de-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ _cc 781905-5cde-3194-bb3b-136bad5cf58d__cc781905-5cde-3194-bb3b- 136bad5cf58d_ _cc781905-5c de-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_
Article 20 (Governing Law and Competent Court)
The laws of the Republic of Korea apply to the interpretation of these terms and conditions and disputes between the company and customers.
A lawsuit between a customer and the company that occurred while using the service is filed with the competent court under the Civil Procedure Act.
[Addendum]
The use contract is applied for or consulted with the “customer” and “company” for use of the service, and when the reservation is completed with the approval of the “company”, the terms and conditions
As agreed, see .
These terms and conditions will be effective from March 27, 2023